Enterprise package

Enterprise packages are for organizations where Ably is mission-critical infrastructure. An Enterprise package is an annual contract with a committed spend, a customized per-MAU rate, volume and term discounts, and rollover of unused commitment.

Features

Enterprise packages cover everything in the Business package, and can add features such as:

Email support with a Service Level Agreement (SLA) of less than 1 business hour, and 24x7 critical escalation with a response in less than 15 minutes.
A dedicated Customer Success Manager and Solution Architect.
Organizations for managing multiple accounts, with SAML, SCIM and Okta SSO to authenticate with Ably using your own Identity Provider (IdP) and automatically provision users.
IP allowlisting.
Custom CNAMEs, to use your own domain for your application or service.
Active traffic management, where Ably monitors the health of your own endpoints and proactively isolates or moves traffic to ensure business continuity.
Burst insurance, to absorb unexpected spikes in usage.
Full Datadog integration.
PrivateLink or VPN, to route traffic from your users and servers into Ably without using the public internet, via AWS PrivateLink.
A 99.999% uptime Service Level Agreement (SLA) with a 100x rebate.

Enterprise add-ons, which are charged separately, include:

Dedicated clusters, giving guaranteed resources and isolation from all other Ably users.
Custom DDoS rules and security configuration.

Pricing

Limits

Enterprise packages are made for limitless scale.

Support

Enterprise packages include enhanced Service Level Agreements (SLAs), with a response of less than 1 business hour for general guidance and for service that is impaired or down, and a 15-minute response for critical business escalations through a direct page to the on-call team.

Enterprise customers also receive a Customer Success Manager (CSM), a Solution Architect, a dedicated Slack or Teams channel, and proactive monitoring.