Business package
The Business package is the premium package for production applications. It works in the same way as the Pro package, and adds features such as access to Ably's SOC 2 report, a HIPAA Business Associate Agreement, and faster support times.
Features
Business package users have access to the following:
- Access to all products: Pub/Sub, AI Transport, Chat, Spaces, LiveObjects and LiveSync
- WebSocket edge infrastructure in 11+ regions and 700+ PoPs
- SOC 2 compliant infrastructure, and access to Ably's SOC 2 report
- Analytics dashboards
- Email support with a Service Level Agreement (SLA) of less than 1 business day, and less than 4 business hours for impacted service
- A 99.999% uptime Service Level Agreement (SLA)
- A HIPAA Business Associate Agreement (BAA)
- Datadog Lite integration
- A branded Ably subdomain, for example
acme.realtime.ably.net - Regional routing constraints, for AUS, EU or US
- Guided onboarding with a Support Engineer
Pricing and billing
With the Business package you select the MAU allowance you expect to need each month and pre-pay a single price that covers the package, support and your MAU allowance. You can choose monthly or annual billing.
| MAU allowance | Monthly billing | Annual billing |
|---|---|---|
| 1,000 | $419 per month | $349 per month, $4,188 billed annually |
| 5,000 | $599 per month | $499 per month, $5,988 billed annually |
| 10,000 | $839 per month | $699 per month, $8,388 billed annually |
| 25,000 | $1,439 per month | $1,199 per month, $14,388 billed annually |
| 50,000 | $2,399 per month | $1,999 per month, $23,988 billed annually |
If you need more than 50,000 MAUs, contact sales to arrange a custom package.
Additional MAUs are charged at $0.05 per MAU and invoiced monthly in arrears.
Limits
Compare the limits associated with each package to see those available on the Business package.
Support
Business package support includes access to Ably support via email, with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 4 business hours for service that is impaired or down. Guided onboarding is available through a Support Engineer.
Change your package
To change your package, MAU allowance or billing frequency:
- Ensure you are the account owner.
- Log in to your account and select Packages from the account sidebar.
- Select Change your package, then choose the package, MAU allowance and billing frequency you want.
Increases apply immediately. Decreases take effect at the end of your current month, or at the end of your 12-month term if you're on annual billing. Read about how changes to your package are billed.
Close your account
You can close your account at any time by first downgrading to the Free package.