Legals

Whilst it is necessary for us to have a set of comprehensive legals below, we know how difficult it can be to understand the underlying commitments we are making to you as a customer. In simple English, here are our commitments to you:

• We won't lock you in: in fact, we have API compatibility with many other alternatives.

• You own your data: should you request it, we will send you your data or delete it.

• We will do our best to help you with implementation and provide support: feel free to submit a ticket on our support desk or just drop us a line at [email protected]

• 25 January 2023: Data Processing Addendum updated (first two paragraphs only) to accommodate new Master Solution Agreement

• 25 January 2023: Terms of service updated to accommodate new Support and Service Level Policy Addendum and to reflect other changes

• 25 January 2023: New Support and Service Level Policy Addendum

• 9 November 2022 - Privacy Policy modified to update the list of external third parties.

• 21 September 2022 - Data Processing Addendum updated to incorporate the UK Addendum and to make other general improvements and corrections.

• 25 January 2022 - Privacy Policy updated to reflect a substituted DPO, to add an external third party, and to implement other minor changes.

• 27 September 2021 - Data Processing Addendum updated to reflect the new EU-mandated Standard Contractual Clauses.

• 10 December 2020 - Terms of service updated to include a Data Processing Addendum and to implement the Standard Contractual Clauses; Privacy Policy updated to reflect new developments concerning the EU-US Privacy Shield.

• 13 February 2020 - Privacy Policy updated to include California privacy rights.

• 13 February 2020 - Uptime SLA has been changed. Enterprise uptime SLA moves from 100% uptime to 99.999% uptime. Business uptime SLA moves from 100% uptime to 99.99% uptime. Self-service uptime SLA remains 99.9% uptime.

• 26 April 2019 - Additional Data Protection requirements resulting in updates to the Terms of Service, updates to the Privacy Policy, and introduction of a new Sub-processors page.

• 12 July 2018 - Uptime SLA for Self-service customers has been changed from 100% to 99.9% (section 8). We continue to offer 100% uptime SLAs for our Business and Enterprise customers.

• 29 March 2018 - GDPR-related changes added, defining "Personal Data", "Data Protection Laws", and the addition of the "Data Protection" section.

• 15 July 2015 - First version of document published.

• Terms of Service

• Data Processing Addendum

• Privacy Policy

• Data Protection

• Acceptable Use Policy