A note from the team
Whilst it is necessary for us to have a set of comprehensive legals below, we know how difficult it can be to understand the underlying commitments we are making to you as a customer. In simple English, here are our commitments to you:
We won't lock you in: in fact, we have API compatibility with many other alternatives.
You own your data: should you request it, we will send you your data or delete it.
We will do our best to help you with implementation and provide support: feel free to submit a ticket on our support desk or just drop us a line at [email protected]
Legals Audit Trail
25 January 2023: Date Processing Addendum updated (first two paragraphs only) to accommodate new Master Solution Agreement
25 January 2023: Terms of service updated to accommodate new Support and Service Level Policy Addendum and to reflect other changes
25 January 2023: New Support and Service Level Policy Addendum
21 September 2022 - Data Processing Addendum updated to incorporate the UK Addendum and to make other general improvements and corrections.
27 September 2021 - Data Processing Addendum updated to reflect the new EU-mandated Standard Contractual Clauses.
13 February 2020 - Uptime SLA has been changed. Enterprise uptime SLA moves from 100% uptime to 99.999% uptime. Business uptime SLA moves from 100% uptime to 99.99% uptime. Self-service uptime SLA remains 99.9% uptime.
12 July 2018 - Uptime SLA for Self-service customers has been changed from 100% to 99.9% (section 8). We continue to offer 100% uptime SLAs for our Business and Enterprise customers.
29 March 2018 - GDPR-related changes added, defining "Personal Data", "Data Protection Laws", and the addition of the "Data Protection" section.
15 July 2015 - First version of document published.