40115: Account request limit exceeded

The request was refused because the account had reached its permitted limit on API and token requests.

What you should do

Restore service by upgrading the account to a package with a higher request limit, or, if you need more than the packages provide, by contacting Ably support to request a higher limit. Enterprise customers can use the incident escalation process when a limit is disrupting production and needs an urgent response. Your dashboard's notifications page shows which limit was hit.

Why it happens

The account reached its permitted limit on API and token requests, so Ably restricted it. This is an account-wide limit across every app in the account.

What you'll see

The error is reported with code 40115 and HTTP status 403. The message indicates the account was restricted for exceeding its request limit.