# 40115: Account request limit exceeded

Identifier: `account_request_limit_exceeded`



The request was refused because the account had reached its permitted limit on API and token requests.

## What you should do

Restore service by upgrading the account to a package with a higher [request limit](https://ably.com/docs/platform/pricing/limits.md), or, if you need more than the packages provide, by [contacting Ably support](https://ably.com/support) to request a higher limit. Enterprise customers can use the [incident escalation process](https://ably.com/docs/platform/support.md#escalation) when a limit is disrupting production and needs an urgent response. Your dashboard's notifications page shows which limit was hit.

## Why it happens

The account reached its permitted limit on API and token requests, so Ably restricted it. This is an account-wide limit across every app in the account.

## What you'll see

The error is reported with code 40115 and HTTP status 403. The message indicates the account was restricted for exceeding its request limit.