Durable Sessions: Why your AI UX keeps breaking - and how to fix it

Most AI products lose users not because the model fails - but because the experience does. Dropped sessions, broken context, and silent disconnects compound into churn your metrics can't easily explain. This webinar shows product leaders what's actually happening beneath the surface of your AI UX, and what it takes to build AI your users can rely on.

• Thursday, May 28th

• 10:00am PDT (1:00pm EDT / 6:00pm BST)

• Zoom - Recording shared with all registrants

• Free to attend

What you’ll take away

Practical clarity on what's actually driving poor AI product experiences - and how to fix it without starting from scratch.

• A visual tour of the UX failure modes quietly killing AI product trust - seen from the user's perspective

• The business cost of stateless AI: what signals to look for and why most teams miss them

• How durable sessions change the experience your users have - not just the architecture underneath

• What fast, low-friction delivery of session continuity looks like at the product level

• Concrete next steps for assessing and addressing the session layer gap in your product

The session will run for approximately 30 minutes, with time for a live Q&A at the end. All registrants will get access to the recording and transcript.

The problems we'll cover

HTTP wasn't built for stateful AI. Retries and polling are patches, not fixes. The session layer is missing, which results in the AI UX failures your users experience:

• Dropped sessions: connection drops mid-response and everything resets. Users lose context, restart conversations, and quietly churn. The model never failed - the delivery did.

• Silent agents: an agent stalls or fails with no feedback to the user. No status, no recovery. The product looks broken - even when the model is fine.

• Context-blind handoffs: an agent hands off to a human or agent, and session context disappears. Users re-explain everything. Trust erodes fast.

• Interrupted returns: a user switches devices or returns to pick up where they left off on another browser. The conversation is gone, user is frustrated and drops off.

• Trapped users: no interruption or steering capabilities during the conversation; the user has to watch the wrong answer unfold or has to cancel and start over.

Your speaker

Fiona Corden, Technical Product Manager at Ably, works at the intersection of infrastructure and product experience at Ably - helping product teams understand how the realtime transport layer shapes what's possible in AI products, and what keeps breaking when it's missing.

Frequently asked questions

• I can't join live. Will this be recorded?

  • Yes! If you fill out the registration form, you'll join our list. The full webinar recording will be sent once available.

• How do I join the webinar?

  • Once you register, you'll get a confirmation email with your access link and a calendar invitation. On May 28th, just click on the link in your calendar invite, and you'll have access to the webinar.

• What if I'm interested in learning more about Durable Sessions?

  • After you submit the form, you'll receive an email. You can reply to request a call with a member of Ably's sales team who can walk you through your specific goals and questions. Alternatively, you can visit ably.com/ai-transport or our technical docs at ably.com/docs/ai-transport for more information.