50002: Internal connection error

An operation on a connection failed because of an unexpected error inside the Ably platform.

What you should do

This is an unexpected error inside Ably rather than a problem with your request, so retrying after a short delay is reasonable. If it persists, contact Ably support with your app ID and roughly when it occurred.

Why it happens

An operation on a connection failed because of an unexpected error inside the Ably platform.

What you'll see

The error is reported with code 50002 and HTTP status 500. The message is typically Internal connection error.