Two-factor authentication (2FA)

Two-factor authentication (2FA) is an authentication process requiring users to utilize two different forms of verification. 2FA for your Ably account requires your password and a security token sent to your mobile phone.

To enable 2FA for your own user login:

1. Log in to your account.
2. Select My Settings from the account navigation dropdown.
3. Toggle Enable Two-Factor Authentication under the Two-factor authentication section.
   • Re-enter your password as prompted.
4. Select your Country.
5. Enter your Phone number
6. Click Next to receive an SMS with a security token.
7. Enter the security token and click Verify security code.
8. Scan the QR code into an authenticator app such as Authy, or Google Authenticator.
9. Store your recovery codes in a safe location.

To disable 2FA for your own user login:

1. Log in to your account.
2. Select My Settings from the account navigation dropdown.
3. Click the Disable Two-Factor Authentication button.
   • Re-enter your password as prompted.

Disable and re-enable 2FA in order to update your phone number.

Disable and re-enable 2FA in order to switch between SMS 2FA and TOTP (time-based one-time password) 2FA.

Account owners can require 2FA to be utilized by all users. Any user that hasn’t already enabled 2FA will be prompted to do so the next time they attempt to access the account.

To enforce 2FA for all users:

1. Log in to your account.
2. Select Settings from the account navigation dropdown.
3. Toggle Require Two-Factor Authentication for all account users under the Authentication Settings section.
4. Save the authentication settings.

To remove the requirement for all users to authenticate with 2FA:

1. Log in to your account.
2. Select Settings from the account navigation dropdown.
3. Toggle Require Two-Factor Authentication for all account users under the Authentication Settings section.
4. Save the authentication settings.