User management

The user that creates an Ably account is assigned the account owner role. An account owner has permission to undertake any action within an account, such as inviting new users. There are two other account roles that inherit a subset of an account owner's permissions. An account can only have a single account owner.

User roles

Users can be assigned to the following roles. Each user may be assigned multiple roles:

• Developer
• Billing
• Admin
• Owner

User roles have the following permissions:

Change user roles

The following steps add or remove roles from a user within an Ably account. You must be an account owner or admin to change user roles:

1. Log in to your account.
2. Select Users from the account navigation dropdown.
3. Click the checkboxes corresponding to the roles you want to add or remove.

Invite a new user

The following steps invite a new user to your account. You must be an account owner or admin to invite new users:

1. Log in to your account.
2. Select Users from the account navigation dropdown.
3. Click Invite new user.
4. Enter the user's first name and email address, then click Invite.
5. The user can then follow the instructions emailed to them to join your account.

Remove users from an account

The following steps remove a user from your account. You must be an account owner or admin to remove users:

1. Log in to your account.
2. Select Users from the account navigation dropdown.
3. Click the Remove button next to the user to remove from the account.
4. Confirm the action when prompted.

Delete your profile or leave an account

The following steps delete your profile or remove yourself from an Ably account:

1. Log in to your account.
2. Go to My Settings.
3. Disconnect SSO provider if you use SSO to log in.
4. Scroll to Want to delete your profile?
5. Click Start to remove yourself from this account.

Close your account

To close your Ably account, you must be the account owner and have downgraded to the Free package. The following steps outline the process to close your account:

1. Log in to your Ably account.
2. Confirm that you are the account owner.
3. Ensure you are the account owner.
4. Downgrade your current package to Free.

5. Disconnect SSO provider if you use SSO to log in.
6. Go to your My Settings page.
7. Scroll to Want to delete your profile?

8. Click Start to proceed with permanently closing your account.
9. On the proceeding Close Your Ably Account page, review the accounts for closure.
10. Click Close Account to permanently deactivate your account.

Disconnect SSO provider

If you use SSO (Single Sign-On) to log in to your Ably account, you must first set a password and disconnect your SSO provider before closing your account. The self-service account closure process requires a password to authenticate the closure request. The following steps set a password and disconnect your SSO provider:

1. Log in to your account using your current SSO method (Google or GitHub).
2. Navigate to Account then My Settings.
3. In the Password section, click Change your password.
4. Click Update my personal settings to save the changes.
5. Scroll to the Login provider section.
6. Click remove connection next to the SSO provider/s you want to disconnect.
7. After completing these steps, return to the instructions above to close your account.