Amazon EventBridge vs Kaazing WebSocket Gateway

	Amazon EventBridge	Kaazing WebSocket Gateway
Time to "hello world" Reviewed by 3+ independent developers Ratings were given based on the average amount of time it takes to sign up to a new account and publish the first message.	5 / 5 5 = <30 min 4 = 30 min - 1 h 3 = 1-2 h 2 = 2-4 h 1 = 4+ h View code example	2 / 5 5 = <30 min 4 = 30 min - 1 h 3 = 1-2 h 2 = 2-4 h 1 = 4+ h View code example
Demos / Tutorials A selection of online demos and tutorials so you can test and see the code in action. Explore Ably's tutorials for our pub/sub messaging platform	Log the state of an Amazon EC2 instance using EventBridge Schedule AWS Lambda Functions using EventBridge Relay events to an Amazon Kinesis stream using EventBridge	Kaazing JavaScript JMS tutorial Kaazing Stock Portfolio demo Kaazing Gateway Docker Tutorials
Documentation Reviewed by 3+ independent developers Explore Ably's documentation for our pub/sub messaging platform	3.83 / 5 Getting started guides / 5 Information architecture and developer journey / 5 API reference documentation / 5 Readability, design and navigation / 5 Quality of code / 5 Breadth and quality of tutorials / 5 “The navigation and information architecture are well thought out, and the documentation is largely clear and easy to comprehend. The getting started guide is good, but it lacks some screenshots, which would have broken down the monotony of walls of text. The tutorials are essentially detailed step-by-step guidances that are easy to follow. Sadly they do not cover programmable steps and don’t provide any code snippets - they focus entirely on performing actions from the AWS console”.	2.50 / 5 Getting started guides / 5 Information architecture and developer journey / 5 API reference documentation / 5 Readability, design and navigation / 5 Quality of code / 5 Breadth and quality of tutorials / 5 “The documentation is overall disappointing. The API reference, some comprehensive FAQs, and some decent writing for SDK-specific guides are noteworthy highlights. However, the rest is not great. There is no navigation sidebar; all the various sections of the docs are individual articles that are listed on a menu page. Furthermore, the sections are not organized in a logical manner; it’s unclear where to start, and often hard to understand how the topics connect. There are only a few GitHub tutorials, with some brief steps, but certainly not enough details. Overall, you get the feeling the documentation fails to deliver relevant bits of information, and getting started with Kaazing was far from easy.”
Dashboard or dev console Reviewed by 3+ independent developers Sign up for free and explore Ably's pub/sub messaging platform	4 / 5 Ease of use / 5 Stats and reports / 5 Functionality / 5 “The EventBridge console provides all the functionality you need for managing event-driven pipelines, rules, event buses, and targets. Additionally, it supports native integrations to ingest events from a few external, non-AWS event sources. This includes some popular SaaS platforms such as ZenDesk, Datadog, Segment, and more. The console is tricky to use for new starters, and you constantly have to switch to other AWS services, such as Cloudwatch (for stats and reports).”	1 / 5 Ease of use / 5 Stats and reports / 5 Functionality / 5 "Kaazing WebSocket Gateway does not provide a developer console or dashboard."
SDKs Note: Only official SDKs were taken into account. Explore Ably's 25+ SDKs for our pub/sub messaging platform	9 SDKs Including: Ruby .NET JavaScript	5 client SDKs Including: iOS JavaScript .NET
API structure Reviewed by 3+ independent developers	4.25 / 5 API consistency across SDKs / 5 Well structured / 5 Intuitive / 5 Simple / 5 “EventBridge APIs are available as part of the AWS SDKs. They are largely consistent across programming languages, straightforward, and relatively easy to use. The API reference is detailed and includes plenty of examples. In any case, you’re probably better off interacting with EventBridge from the AWS console, since the product seems to be designed to be used this way primarily.”	4 / 5 API consistency across SDKs / 5 Well structured / 5 Intuitive / 5 Simple / 5 “Kaazing offers SDKs in several different programming languages, and for different operating systems. The naming conventions make the APIs reasonably intuitive and simple to understand, and the extensive API references help a lot. The APIs are mostly consistent at a class level, which makes sense, since the WebSocket ones are basically modeled around the standard WebSocket API. Note that the client SDKs also provide additional protocol capabilities, such as AMQP and JMS, which is quite useful.”

Amazon EventBridge

Kaazing WebSocket Gateway

Getting started and developer experience

Time to "hello world"

Reviewed by 3+ independent developers

Ratings were given based on the average amount of time it takes to sign up to a new account and publish the first message.

5 / 5

5 = <30 min
4 = 30 min - 1 h
3 = 1-2 h
2 = 2-4 h
1 = 4+ h

View code example

2 / 5

5 = <30 min
4 = 30 min - 1 h
3 = 1-2 h
2 = 2-4 h
1 = 4+ h

View code example

Demos / Tutorials

A selection of online demos and tutorials so you can test and see the code in action.

Explore Ably's tutorials for our pub/sub messaging platform

Documentation

Reviewed by 3+ independent developers

Explore Ably's documentation for our pub/sub messaging platform

3.83 / 5

Getting started guides / 5

Information architecture and developer journey / 5

API reference documentation / 5

Readability, design and navigation / 5

Quality of code / 5

Breadth and quality of tutorials / 5

“The navigation and information architecture are well thought out, and the documentation is largely clear and easy to comprehend. The getting started guide is good, but it lacks some screenshots, which would have broken down the monotony of walls of text. The tutorials are essentially detailed step-by-step guidances that are easy to follow. Sadly they do not cover programmable steps and don’t provide any code snippets - they focus entirely on performing actions from the AWS console”.

2.50 / 5

Getting started guides / 5

Information architecture and developer journey / 5

API reference documentation / 5

Readability, design and navigation / 5

Quality of code / 5

Breadth and quality of tutorials / 5

“The documentation is overall disappointing. The API reference, some comprehensive FAQs, and some decent writing for SDK-specific guides are noteworthy highlights. However, the rest is not great. There is no navigation sidebar; all the various sections of the docs are individual articles that are listed on a menu page. Furthermore, the sections are not organized in a logical manner; it’s unclear where to start, and often hard to understand how the topics connect. There are only a few GitHub tutorials, with some brief steps, but certainly not enough details. Overall, you get the feeling the documentation fails to deliver relevant bits of information, and getting started with Kaazing was far from easy.”

Dashboard or dev console

Reviewed by 3+ independent developers

4 / 5

Ease of use / 5

Stats and reports / 5

Functionality / 5

“The EventBridge console provides all the functionality you need for managing event-driven pipelines, rules, event buses, and targets. Additionally, it supports native integrations to ingest events from a few external, non-AWS event sources. This includes some popular SaaS platforms such as ZenDesk, Datadog, Segment, and more. The console is tricky to use for new starters, and you constantly have to switch to other AWS services, such as Cloudwatch (for stats and reports).”

1 / 5

Ease of use / 5

Stats and reports / 5

Functionality / 5

"Kaazing WebSocket Gateway does not provide a developer console or dashboard."

SDKs

Note: Only official SDKs were taken into account.

Explore Ably's 25+ SDKs for our pub/sub messaging platform

9 SDKs

Including:

Ruby
.NET
JavaScript

5 client SDKs

Including:

iOS
JavaScript
.NET

API structure

Reviewed by 3+ independent developers

4.25 / 5

API consistency across SDKs / 5

Well structured / 5

Intuitive / 5

Simple / 5

“EventBridge APIs are available as part of the AWS SDKs. They are largely consistent across programming languages, straightforward, and relatively easy to use. The API reference is detailed and includes plenty of examples. In any case, you’re probably better off interacting with EventBridge from the AWS console, since the product seems to be designed to be used this way primarily.”

4 / 5

API consistency across SDKs / 5

Well structured / 5

Intuitive / 5

Simple / 5

“Kaazing offers SDKs in several different programming languages, and for different operating systems. The naming conventions make the APIs reasonably intuitive and simple to understand, and the extensive API references help a lot. The APIs are mostly consistent at a class level, which makes sense, since the WebSocket ones are basically modeled around the standard WebSocket API. Note that the client SDKs also provide additional protocol capabilities, such as AMQP and JMS, which is quite useful.”

Amazon EventBridge	Kaazing WebSocket Gateway
// Service producing event and publishing to Event Bridge const AWS = require('aws-sdk') AWS.config.region = process.env.AWS_REGION \|\| 'us-east-1' const eventbridge = new AWS.EventBridge() exports.lambdaHandler = async (event, context) => { // Do some work... // And now create the event... const { params } = require('./events.js') console.log('--- Params ---') console.log(params) const result = await eventbridge.putEvents(params).promise() console.log('--- Response ---') console.log(result) // Event example { // Event envelope fields Source: 'custom.myATMapp', EventBusName: 'default', DetailType: 'transaction', Time: new Date(), // Main event body Detail: JSON.stringify({ action: 'withdrawal', location: 'MA-BOS-01', amount: 300, result: 'approved', transactionId: '123456', cardPresent: true, partnerBank: 'Example Bank', remainingFunds: 722.34 }) } // Consuming service (target) exports.case1Handler = async (event) => { console.log('--- Approved transactions ---') console.log(JSON.stringify(event, null, 2)) }	// Create client var client = UniversalClientDef('amqp'); // Establish connection var connectionInfo = { url: 'wss://demos.kaazing.com/amqp', // URL to Kaazing's public sandbox for WebSocket testing username: 'guest', password: 'guest' }; // Manage connection var connectionInfo = { url: 'wss://demos.kaazing.com/amqp', // URL to Kaazing's public sandbox for WebSocket testing username: 'guest', password: 'guest' }; // Subscribe var subscription = {}; var onSubscribe = function(sub) { subscription = sub; log('Subscribed'); ... }; var onConnect = function(conn) { log('Connected'); conn.subscribe( 'getting-started', // Topic to send messages 'getting-started', // Topic to receive messages onMessage, // Callback function to process received messages false, // noLocal flag - 'false' allows you to receive your own messages onSubscribe // Callback function once subscribed ); }; // Receive messages var onMessage = function(msg) { console.log('Received: ' + msg.message); }; // Publish subscription.sendMessage({ message: 'Hello, world!' });

Amazon EventBridge

Kaazing WebSocket Gateway

"Hello world" code example

// Service producing event and publishing to Event Bridge
const AWS = require('aws-sdk')
AWS.config.region = process.env.AWS_REGION || 'us-east-1'
const eventbridge = new AWS.EventBridge()

exports.lambdaHandler = async (event, context) => {
  // Do some work... 
  // And now create the event...

  const { params } = require('./events.js')

  console.log('--- Params ---')
  console.log(params)
  const result = await eventbridge.putEvents(params).promise()

  console.log('--- Response ---')
  console.log(result) 

// Event example
{
   // Event envelope fields
   Source: 'custom.myATMapp',
   EventBusName: 'default',
   DetailType: 'transaction',
   Time: new Date(),

   // Main event body
   Detail: JSON.stringify({
     action: 'withdrawal',
     location: 'MA-BOS-01',
     amount: 300,
     result: 'approved',
     transactionId: '123456',
     cardPresent: true,
     partnerBank: 'Example Bank',
     remainingFunds: 722.34
      })
 }
// Consuming service (target)
exports.case1Handler = async (event) => {
  console.log('--- Approved transactions ---')
  console.log(JSON.stringify(event, null, 2))
}

// Create client
var client = UniversalClientDef('amqp');
// Establish connection
var connectionInfo = {
  url: 'wss://demos.kaazing.com/amqp', // URL to Kaazing's public sandbox for WebSocket testing
  username: 'guest',
  password: 'guest'
};
// Manage connection
var connectionInfo = {
  url: 'wss://demos.kaazing.com/amqp', // URL to Kaazing's public sandbox for WebSocket testing
  username: 'guest',
  password: 'guest'
};
// Subscribe
var subscription = {};

var onSubscribe = function(sub) {
  subscription = sub;
  log('Subscribed');
  ...
};

var onConnect = function(conn) {
  log('Connected');
  conn.subscribe(
    'getting-started',    // Topic to send messages
    'getting-started',    // Topic to receive messages
    onMessage,            // Callback function to process received messages
    false,                // noLocal flag - 'false' allows you to receive your own messages
    onSubscribe           // Callback function once subscribed
  );
};
// Receive messages
var onMessage = function(msg) {
  console.log('Received: ' + msg.message);
};
// Publish
subscription.sendMessage({ message: 'Hello, world!' });

	Amazon EventBridge	Kaazing WebSocket Gateway
Realtime features
Pub/Sub messaging Pub/Sub is a design pattern that lets any number of publishers (producers) push messages to channels (also known as topics). Multiple subscribers (consumers) can subscribe to a channel to consume published messages. Explore Ably's pub/sub messaging implementation
Message queues A message queue is a form of asynchronous service-to-service communication. Messages are stored on a queue until they are processed. Note that each message is only consumed by one subscriber (consumer). Explore Ably's message queues implementation	Limited Amazon EventBridge integrates with Amazon SQS (Simple Queue Service) in order to provide message queues.
Presence Presence enables you to track the online and offline status of devices and end-users in real time and to store their state. Essential for chat apps and multiplayer games. Explore Ably's presence implementation
Message history Message history provides a means to retrieve previously published messages. For this to be possible, message data must be stored (persisted) somewhere. Explore Ably's message history implementation		Limited You can configure Kaazing WebSocket Gateway to hold recent messages for a topic in a last value cache. However, you are required to use a JMS-compliant message broker, such as RabbitMQ.
Connection state recovery (stream resume) In the case of unreliable network conditions, clients may suddenly disconnect.Connection state recovery ensures that when they reconnect, the data stream resumes exactly where it left off. Explore Ably' s connection state recovery implementation
Guaranteed message ordering Ordering ensures that messages are delivered to consumers in the same order that producers publish them. Explore Ably' s guaranteed message ordering implementation
Exactly-once semantics Exactly-once is a system-wide data integrity guarantee that ensures each message is delivered to consumers exactly-once. Explore Ably' s idempotent publishing implementation
Message delta compression Message delta compression enables you to only send the changes from the previous message to subscribers each time there’s an update, instead of the entire message. Useful for use cases where there is a significant degree of similarity between successive messages. Explore Ably' s message delta compression implementation
Native push notifications Native push notifications can be used to deliver messages even when clients are offline. Useful for geolocation updates or news alerts. Explore Ably's push notifications implementation
Webhooks Webhooks provide a mechanism to get messages and other types of events (such as clients entering or leaving channels) pushed to your servers over HTTP. Explore Ably's webhooks implementation
Serverless functions A serverless function is essentially an isolated, single-purpose piece of code that is only executed when it’ triggered by an event. For example, you can use serverless functions to send a welcome message to clients when they become present on chat channels. Note that serverless functions are usually fully managed by cloud vendors. Explore Ably's serverless functions implementation	Limited EventBridge only integrates with AWS Lambda Functions, but does not support other serverless platforms, such as Azure Functions or Google Cloud Functions.
Built-in integrations Which popular services & systems are Amazon EventBridge and Kaazing WebSocket Gateway integrated with? Explore Ably's library of integrations	Webhooks Custom IFTTT Zapier Serverless functions AWS Lambda Cloudflare Workers Google Cloud Functions Microsoft Azure Functions Streaming Apache Kafka Apache Pulsar Amazon Kinesis Amazon SQS RabbitMQ AMQP	Webhooks Custom IFTTT Zapier Serverless functions AWS Lambda Cloudflare Workers Google Cloud Functions Microsoft Azure Functions Streaming Apache Kafka Apache Pulsar Amazon Kinesis Amazon SQS RabbitMQ AMQP
Known limits and constraints Find out practical limits, such as the maximum message size, or the maximum number of concurrent connections. Explore the practical limits of the Ably pub/sub messaging platform	Publisher throughput Varies by region. For example, in US East, you can make up to 2.400 event publishing requests per second. Event Bridge can then send events to consumers at a rate of 4.500 requests per second. Maximum message size 256 KB Maximum number of event buses 100 Event Buses per AWS account Maximum number of connections 300 per region	Publisher throughput Unknown Maximum message size Unknown Maximum number of topics Unknown Maximum number of concurrent connections Unknown

Supported development platforms, languages, open protocols and cloud models
Development platforms & operating systems Which popular development platforms and operating systems do Amazon EventBridge and Kaazing WebSocket Gateway support via official SDKs? Explore the development platforms supported by Ably	Android Java / JVM iOS macOS iPadOS tvOS watchOS Mono .NET	Android Java / JVM iOS macOS iPadOS tvOS watchOS Mono .NET
Languages Which popular programming languages do Amazon EventBridge and Kaazing WebSocket Gateway support via offical SDKs? Explore the programming languages supported by Ably	JavaScript Node.js TypeScript Java Objective-C Swift Go PHP Python Ruby Flutter Clojure Scala	JavaScript Node.js TypeScript Java Objective-C Swift Go PHP Python Ruby Flutter Clojure Scala
Open protocols Which popular open protocols do Amazon EventBridge and Kaazing WebSocket Gateway support? Explore the open protocols supported by Ably	WebSocket HTTP AMQP MQTT STOMP SSE Webhooks	WebSocket HTTP AMQP MQTT STOMP SSE Webhooks
Cloud models Which popular cloud models do Amazon EventBridge and Kaazing WebSocket Gateway support?	Self-hosted Cloud-managed Serverless Globally-distributed	Self-hosted Cloud-managed Serverless Globally-distributed

Global and reliable edge service
Edge messaging network with latency-based routing Latency-based routing ensures that clients are always routed to the nearest datacenter and point of presence. Explore Ably's routing mechanism that mitigates network and DNS issues		N/A
Multi-region data replication (message durability) Multi-region data replication (storage) protects against single points of failure and ensures message data durability. Learn how Ably ensures message durability		N/A
Uptime SLAs Here’s what the most common SLAs amount to in terms of downtime over a calendar year: 99.999% SLA = 5m 15s downtime per year 99.99% SLA = 52m 35s downtime per year 99.95% SLA = 4h 22m 58s downtime per year 99.9% SLA = 8h 45m 56s downtime per year 99% SLA = 3d 15h 39m 29s downtime per year Source: https://uptime.is/	99.99%	N/A
Quality of Service What QoS guarantees do Amazon EventBridge and Kaazing WebSocket Gateway provide natively? Explore Ably's availability and uptime guarantees for our pub/sub messaging platform	Multi-region data replication (storage) Exactly-once semantics Guaranteed message ordering Connection state recovery (stream resume)	Multi-region data replication (storage) Exactly-once semantics Guaranteed message ordering Connection state recovery (stream resume)

Security
API key authentication The simplest way to authenticate. Involves using private API keys that you can usually create and edit via a dashboard. Recommended to be used server-side, as private API keys shouldn’t be shared with untrusted parties. Explore Ably's implementation of API key authentication
Token-based authentication Which popular token-based authentication mechanisms do Amazon EventBridge and Kaazing WebSocket Gateway support? Note that token-based authentication is usually the recommended strategy on the client-side as it provides more fine-grained access control and limits the risk of credentials being compromised. Explore Ably's implementation of token-based authentication	Ephemeral tokens JWTs	Ephemeral tokens JWTs
Configurable rules and permissions Which types of configurable rules and permissions do Amazon EventBridge and Kaazing WebSocket Gateway support? Explore Ably's configurable rules and permissions	API keys rules and permissions Operation rules and permissions Admin rights	API keys rules and permissions Operation rules and permissions Admin rights
Message encryption Which types of message encryption do Amazon EventBridge and Kaazing WebSocket Gateway support? Explore Ably's message encryption mechanisms	Encrypted at rest Encrypted in transit Message payload encryption	Encrypted at rest Encrypted in transit Message payload encryption
Formal certifications Which formal certifications are Amazon EventBridge and Kaazing WebSocket Gateway compliant with? Explore Ably's security and compliance for our pub/sub messaging platform	SOC 2 TYPE I SOC 2 Type II HIPAA EU GDPR	SOC 2 TYPE I SOC 2 Type II HIPAA EU GDPR

Pricing & Support
Free package What do the free packages offered by Amazon EventBridge and Kaazing WebSocket Gateway consist of? Explore Ably's free package for our pub/sub messaging platform	All state change events published by AWS services are free.	N/A
Pricing model How are the Amazon EventBridge and Kaazing WebSocket Gateway pricing models calculated? Explore Ably's pricing model for our pub/sub messaging platform	Pricing is calculated monthly and it’s based on the number of events published to EventBridge, the number of invocations (events consumed from EventBridge), events replayed, and schema discovery. Here are the costs: - Publishing to EventBridge is $1.00/million events - Consuming from EventBridge is $0.20 per million events - Event replay costs $0.10 per GB for processing, and $0.023 per GB for storage Note that we have used US East (Ohio) as a reference point, but the pricing values may differ across regions.	N/A
Enterprise package What benefits do the Amazon EventBridge and Kaazing WebSocket Gateway enterprise packages offer? Explore Ably's enterprise package for our pub/sub messaging platform	There is no Amazon EventBridge-specific enterprise package.	N/A
Community Reviewed by 3+ independent developers Explore Ably's community support channel for our pub/sub messaging platform	2.50 / 5 Presence on multiple channels / 5 Size and activity / 5 “Unlike other AWS communities, the EventBridge community seems to be quite small. There are some discussions happening on StackOverflow, but on other communication channels, such as Gitter, there’s nothing happening. There are about a dozen public projects posted on GitHub, showing, for example, how to use EventBridge with Lambdas to send alerts to Slack”.	1.50 / 5 Presence on multiple channels / 5 Size and activity / 5 “Kaazing is present on a few platforms, such as StackOverflow, Gitter, and GitHub. However, all discussions and GitHub issues seem to date back from 2018. All in all, there’s nothing to indicate Kaazing has an active and thriving community. There only seem to be a few projects made by the community, and almost no community-made content (blogs, tutorials).”
Support What types of support options and response times do Amazon EventBridge and Kaazing WebSocket Gateway offer? Explore Ably's support options for our pub/sub messaging platform	General support options Email, support ticket, phone, technical documentation, community support (e.g. forums or Stack Overflow). Enterprise support Amazon offers an enterprise package, which includes 24/7 phone, email, and chat access to Cloud Support Engineers, Infrastructure Event Management support, and a designated technical account manager. Response time < 24 hours for general guidance queries < 1 hour for Production system down incidents (only applies to Business & Enterprise support packages).	There is only one level of support - Platinum Level, available 24/7. Support channels Chat, email, phone, self-service web portal, documentation Response time Within 1 hour for urgent / high severity issues Within 1 business day for normal severity issues Within 5 business days for low priority issues

Pricing & Support

Free package

What do the free packages offered by Amazon EventBridge and Kaazing WebSocket Gateway consist of?

Explore Ably's free package for our pub/sub messaging platform

All state change events published by AWS services are free.

N/A

Pricing model

How are the Amazon EventBridge and Kaazing WebSocket Gateway pricing models calculated?

Explore Ably's pricing model for our pub/sub messaging platform

Pricing is calculated monthly and it’s based on the number of events published to EventBridge, the number of invocations (events consumed from EventBridge), events replayed, and schema discovery. Here are the costs:

- Publishing to EventBridge is $1.00/million events

- Consuming from EventBridge is $0.20 per million events

- Event replay costs $0.10 per GB for processing, and $0.023 per GB for storage

Note that we have used US East (Ohio) as a reference point, but the pricing values may differ across regions.

N/A

Enterprise package

What benefits do the Amazon EventBridge and Kaazing WebSocket Gateway enterprise packages offer?

Explore Ably's enterprise package for our pub/sub messaging platform

There is no Amazon EventBridge-specific enterprise package.

N/A

Community

Reviewed by 3+ independent developers

Explore Ably's community support channel for our pub/sub messaging platform

2.50 / 5

Presence on multiple channels / 5

Size and activity / 5

“Unlike other AWS communities, the EventBridge community seems to be quite small. There are some discussions happening on StackOverflow, but on other communication channels, such as Gitter, there’s nothing happening. There are about a dozen public projects posted on GitHub, showing, for example, how to use EventBridge with Lambdas to send alerts to Slack”.

1.50 / 5

Presence on multiple channels / 5

Size and activity / 5

“Kaazing is present on a few platforms, such as StackOverflow, Gitter, and GitHub. However, all discussions and GitHub issues seem to date back from 2018. All in all, there’s nothing to indicate Kaazing has an active and thriving community. There only seem to be a few projects made by the community, and almost no community-made content (blogs, tutorials).”

Support

What types of support options and response times do Amazon EventBridge and Kaazing WebSocket Gateway offer?

Explore Ably's support options for our pub/sub messaging platform

General support options

Email, support ticket, phone, technical documentation, community support (e.g. forums or Stack Overflow).

Enterprise support

Amazon offers an enterprise package, which includes 24/7 phone, email, and chat access to Cloud Support Engineers, Infrastructure Event Management support, and a designated technical account manager.

Response time

< 24 hours for general guidance queries

< 1 hour for Production system down incidents (only applies to Business & Enterprise support packages).

There is only one level of support - Platinum Level, available 24/7.

Support channels

Chat, email, phone, self-service web portal, documentation

Response time

Within 1 hour for urgent / high severity issues

Within 1 business day for normal severity issues

Within 5 business days for low priority issues

Disclaimer: The information presented for Amazon EventBridge was last updated on 26 March 2021 and on 31 March 2021 for Kaazing WebSocket Gateway. It is possible that some details may now be out of date. If you think that’s the case, please let us know so we can update them. In any case, you should not rely solely on the information presented here and must check with each provider before deciding to integrate or buy any of these two solutions.

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