CXTech

Power seamless customer experiences

Optimize your Customer Experience platform to meet the demands for realtime interactions and responsiveness - enable users to deliver faster support, stronger relationships, and higher retention.
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Proud to be powering

Realtime experiences, always delivered

Power conversations, notifications, and live updates with guaranteed delivery, even at global scale. No lag. No lost messages. Just realtime that delivers.

Everything in sync, everywhere

Keep chats, inboxes, and dashboards perfectly aligned across every device and user. No refreshes. No confusion. Just data that shows up when it should.

Scale with confidence, not cost

Handle millions of connections - active, idle, or bursting - without the premium price tag. No waste. No lock-in. Just pricing that grows with you.

Security that’s built in, not bolted on

Protect customer conversations with end-to-end encryption and enterprise-grade access controls. No shortcuts. No breaches. Just peace of mind, by default.

Seamless customer conversations

Keep support teams responsive and coordinated with realtime chat, presence updates, and shared inboxes.

  • Live chat updates with no delays or message conflicts.
  • Realtime agent presence and availability indicators.
  • Instant syncing across shared inboxes and devices Typing indicators and read receipts for better context.
  • Multichannel support across web, mobile, and social.
  • Moderation - flag messages and take actions like banning a user or rejecting inappropriate messages.
Seamless customer conversations

Instant, reliable notifications

Deliver time-sensitive updates and alerts the moment they’re triggered - so customers and agents never miss a beat.

  • Realtime in-app and push notifications.
  • Status changes and escalations sent instantly.
  • Automatic updates on ticket progress and actions.
  • Live alerts for high-priority customer activity.
  • Event-driven delivery with guaranteed message order.
Instant, reliable notifications

Live customer data syncing

Keep support platforms and dashboards up to date across every user and device - so teams always act on the latest information.

  • Push backend state changes to clients in real time.
  • Synchronize shared views for teams and customers.
  • Stream status updates without polling or refresh.
  • Reduce latency in cross-device or multi-agent workflows.
  • Improve accuracy and trust in realtime data displays.
Live customer data syncing

Scalable virtual agents and automation

Power high-volume AI conversations and automated support flows - so you can deliver instant help to more customers, anytime.

  • Stream bot responses and AI predictions in realtime.
  • Manage thousands of concurrent chat sessions effortlessly.
  • Handle spikes in traffic without service degradation.
  • Seamlessly scale automated support across channels.
  • Keep virtual assistants responsive and always available.
Scalable virtual agents and automation

A platform built to power reliable, scalable customer interactions

Ably ensures every customer message is delivered in order, without loss, and with end-to-end security - even at global scale.

Guaranteed ordering & exactly-once delivery

Deliver flawless chat and event experiences with no duplicates, no missing messages, and perfect in-order delivery.

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Global low-latency & 99.999% uptime

Deliver realtime experiences anywhere in the world with sub-second latency and enterprise-grade reliability - guaranteed by a 99.999% uptime SLA.

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Elastic limitless scaling

Support millions of users and billions of messages effortlessly - Ably scales automatically behind the scenes, so you don’t have to worry about infrastructure limits.

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Automatic connection recovery

Keep user sessions seamless and uninterrupted - even during network issues - with automatic reconnections and instant message replay.

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End-to-end encryption

Protect customer data with 256-bit AES encryption and your own encryption keys - ensuring complete confidentiality and compliance.

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Composable realtime. Your vision. Your approach

Combine Ably’s products to power seamless realtime data and engagement across your CXTech platform.

AblyPub/Sub

Flexible APIs and message guarantees for building any realtime interactive experience at serious scale.

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Ably Pub/Sub
AblyChat

Rapidly launch the chat features with APIs you’ll love. Optimized to handle massive user loads.

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Ably Chat
AblySpaces

Create collaborative environments in a few lines of code, with our purpose-built APIs.

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Ably Spaces
AblyAsset Tracking

Simple APIs to quickly add realtime asset tracking across last mile logistics.

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Ably Asset Tracking
AblyLiveSync

Seamlessly sync your database and frontend, publishing changes reliably to millions of clients.

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Ably LiveSync
AblyLiveObjects

Realtime sync for application state across multiple users and devices at any scale.

Ably LiveObjects

Pricing built for scale

Ably not only enables you to make the most of your budget, but also enjoy greater flexibility, faster build times and a quicker ROI.

Usage-based pricing

With billing by-the-minute, our pricing gives you granular control over your costs.

Volume discounts

The more you use the platform, the lower your overall cost becomes.

Full transparency

We bill for connections, messages and channels. Nothing more.

Cost optimization

We maximize your ROI by actively designing platform features targeted at reducing consumption.

engineered to perform

The definitive realtime experience platform of the internet

Performance

We focus on predictability of latencies to provide certainty in uncertain operating conditions.

<50ms

median roundtrip latency

1B+

connections opened per day

Reliability

Designed to preserve continuity of service we ensure sufficient redundancy at a regional and global level.

5+ years

since last outage

99.999999%

message survivability

Scale

Elastic and highly-available. Ably is built to handle extreme scale and high concurrent connections.

2B+

connected devices per month

2T+

API operations per month

Network

Truly distributed global edge network. Delivers a globally consistent experience to users.

635

points of presence

11

globally distributed regions

Start building with Ably today