Azure Service Bus vs Socket.IO

	Azure Service Bus	Socket.IO
Time to "hello world" Reviewed by 3+ independent developers Ratings were given based on the average amount of time it takes to sign up to a new account and publish the first message.	4 / 5 5 = <30 min 4 = 30 min - 1 h 3 = 1-2 h 2 = 2-4 h 1 = 4+ h View code example	4 / 5 5 = <30 min 4 = 30 min - 1 h 3 = 1-2 h 2 = 2-4 h 1 = 4+ h View code example
Demos / Tutorials A selection of online demos and tutorials so you can test and see the code in action. Explore Ably's tutorials for our pub/sub messaging platform	How to bridge RabbitMQ with Service Bus Get started with Service Bus queues Tutorial: Update inventory using Azure portal and topics/subscriptions	Getting started with Socket.IO Whiteboard demo Build a realtime database with Socket.IO and MongoDB
Documentation Reviewed by 3+ independent developers Explore Ably's documentation for our pub/sub messaging platform	4.33 / 5 Getting started guides / 5 Information architecture and developer journey / 5 API reference documentation / 5 Readability, design and navigation / 5 Quality of code / 5 Breadth and quality of tutorials / 5 “The resources for getting started with Azure Service Bus are thought out and clear. Documentation is pretty detailed, with sufficient examples and tutorials. The API docs are well organized around concepts and different programming languages. As a minus, some code samples are not updated with the latest constructs and data structures.“	4 / 5 Getting started guides / 5 Information architecture and developer journey / 5 API reference documentation / 5 Readability, design and navigation / 5 Quality of code / 5 Breadth and quality of tutorials / 5 "Much like the solution, the documentation is pretty lightweight. You have an excellent getting started guide that requires no prior Socket.IO or Node.js knowledge. There are tens of code snippets throughout the docs, which is fantastic. There are almost no tutorials (not official ones), but you do have a chat and a whiteboard demo that you can grab from GitHub. The quality of writing is good enough. Most of the time, things are clear. Navigating between documentation, demos, and the API reference is quite annoying. They could have done a better job linking these sections and having them displayed in a common ToC. Although lightweight and generally clear, the documentation seems to have some holes in it, based on the number of GitHub and Stack Overflow questions about Socket.IO."
Dashboard or dev console Reviewed by 3+ independent developers Sign up for free and explore Ably's pub/sub messaging platform	4.67 / 5 Ease of use / 5 Stats and reports / 5 Functionality / 5 “The interface is really informative and filled with various types of details, stats, and graphs. For example, selecting a specific topic will show active, scheduled, and dead-letter message count. For new starters, though, it can be a little overwhelming to get the hang of it and understand all the concepts and features involved.”	1 / 5 Ease of use / 5 Stats and reports / 5 Functionality / 5 "Socket.IO does not provide a developer console or dashboard."
SDKs Note: Only official SDKs were taken into account. Explore Ably's 25+ SDKs for our pub/sub messaging platform	7 SDKs Including: .NET PHP Node.js	1 official Socket.IO server implementation (Node.js), and 4 official client implementations (JavaScript, Java, C++, Swift) Note that there are also several community-made server and client implementations in other languages, such as Python, .NET, and Golang.
API structure Reviewed by 3+ independent developers	4 / 5 API consistency across SDKs / 5 Well structured / 5 Intuitive / 5 Simple / 5 “The APIs are fairly well-structured and named intuitively, with 3 categories described in detail. And while they are intuitive, it takes a bit to get familiar with the APIs as they’re not necessarily the most simple ones. You need to spend some time digging through the docs and GitHub READMEs, especially since there are some inconsistencies across SDKs.”	5 / 5 API consistency across SDKs / 5 Well structured / 5 Intuitive / 5 Simple / 5 "Socket.IO has a simple JavaScript-based API interface that has intuitive naming conventions. The API reference documentation is very detailed, with each resource described in detail, and with numerous code examples throughout. It’s easy to get started with both the Server and the Client APIs."

Azure Service Bus

Socket.IO

Getting started and developer experience

Time to "hello world"

Reviewed by 3+ independent developers

Ratings were given based on the average amount of time it takes to sign up to a new account and publish the first message.

4 / 5

5 = <30 min
4 = 30 min - 1 h
3 = 1-2 h
2 = 2-4 h
1 = 4+ h

View code example

4 / 5

5 = <30 min
4 = 30 min - 1 h
3 = 1-2 h
2 = 2-4 h
1 = 4+ h

View code example

Demos / Tutorials

A selection of online demos and tutorials so you can test and see the code in action.

Explore Ably's tutorials for our pub/sub messaging platform

Documentation

Reviewed by 3+ independent developers

Explore Ably's documentation for our pub/sub messaging platform

4.33 / 5

Getting started guides / 5

Information architecture and developer journey / 5

API reference documentation / 5

Readability, design and navigation / 5

Quality of code / 5

Breadth and quality of tutorials / 5

“The resources for getting started with Azure Service Bus are thought out and clear. Documentation is pretty detailed, with sufficient examples and tutorials. The API docs are well organized around concepts and different programming languages. As a minus, some code samples are not updated with the latest constructs and data structures.“

4 / 5

Getting started guides / 5

Information architecture and developer journey / 5

API reference documentation / 5

Readability, design and navigation / 5

Quality of code / 5

Breadth and quality of tutorials / 5

"Much like the solution, the documentation is pretty lightweight. You have an excellent getting started guide that requires no prior Socket.IO or Node.js knowledge. There are tens of code snippets throughout the docs, which is fantastic. There are almost no tutorials (not official ones), but you do have a chat and a whiteboard demo that you can grab from GitHub. The quality of writing is good enough. Most of the time, things are clear. Navigating between documentation, demos, and the API reference is quite annoying. They could have done a better job linking these sections and having them displayed in a common ToC. Although lightweight and generally clear, the documentation seems to have some holes in it, based on the number of GitHub and Stack Overflow questions about Socket.IO."

Dashboard or dev console

Reviewed by 3+ independent developers

4.67 / 5

Ease of use / 5

Stats and reports / 5

Functionality / 5

“The interface is really informative and filled with various types of details, stats, and graphs. For example, selecting a specific topic will show active, scheduled, and dead-letter message count. For new starters, though, it can be a little overwhelming to get the hang of it and understand all the concepts and features involved.”

1 / 5

Ease of use / 5

Stats and reports / 5

Functionality / 5

"Socket.IO does not provide a developer console or dashboard."

SDKs

Note: Only official SDKs were taken into account.

Explore Ably's 25+ SDKs for our pub/sub messaging platform

7 SDKs

Including:

.NET
PHP
Node.js

1 official Socket.IO server implementation (Node.js), and 4 official client implementations (JavaScript, Java, C++, Swift)

Note that there are also several community-made server and client implementations in other languages, such as Python, .NET, and Golang.

API structure

Reviewed by 3+ independent developers

4 / 5

API consistency across SDKs / 5

Well structured / 5

Intuitive / 5

Simple / 5

“The APIs are fairly well-structured and named intuitively, with 3 categories described in detail. And while they are intuitive, it takes a bit to get familiar with the APIs as they’re not necessarily the most simple ones. You need to spend some time digging through the docs and GitHub READMEs, especially since there are some inconsistencies across SDKs.”

5 / 5

API consistency across SDKs / 5

Well structured / 5

Intuitive / 5

Simple / 5

"Socket.IO has a simple JavaScript-based API interface that has intuitive naming conventions. The API reference documentation is very detailed, with each resource described in detail, and with numerous code examples throughout. It’s easy to get started with both the Server and the Client APIs."

Azure Service Bus	Socket.IO
// Send message const { ServiceBusClient } = require("@azure/service-bus"); // Define connection string and related Service Bus entity names here const connectionString = ""; const topicName = ""; async function main(){ const sbClient = ServiceBusClient.createFromConnectionString(connectionString); const topicClient = sbClient.createTopicClient(topicName); const sender = topicClient.createSender(); try { for (let i = 0; i < 10; i++) { const message= { body: `Hello world! ${i}`, label: `test`, userProperties: { myCustomPropertyName: `my custom property value ${i}` } }; console.log(`Sending message: ${message.body}`); await sender.send(message); } await topicClient.close(); } finally { await sbClient.close(); } } main().catch((err) => { console.log("Error occurred: ", err); }); // Subscribe to messages const { ServiceBusClient, ReceiveMode } = require("@azure/service-bus"); // Define connection string and related Service Bus entity names here const connectionString = ""; const topicName = ""; const subscriptionName = ""; async function main(){ const sbClient = ServiceBusClient.createFromConnectionString(connectionString); const subscriptionClient = sbClient.createSubscriptionClient(topicName, subscriptionName); const receiver = subscriptionClient.createReceiver(ReceiveMode.receiveAndDelete); try { const messages = await receiver.receiveMessages(10); console.log("Received messages:"); console.log(messages.map(message => message.body)); await subscriptionClient.close(); } finally { await sbClient.close(); } } main().catch((err) => { console.log("Error occurred: ", err); });	var app = require('express')(); var http = require('http').Server(app); var io = require('socket.io')(http); app.get('/', function(req, res) { res.sendfile('index.html'); }); //Broadcasting events var clients = 0; io.on('connection', function(socket) { clients++; io.sockets.emit('broadcast',{ description: clients + ' clients connected!'}); socket.on('disconnect', function () { clients--; io.sockets.emit('broadcast',{ description: clients + ' clients connected!'}); }); }); http.listen(3000, function() { console.log('listening on localhost:3000'); }); //Handling broadcast events on the client side <!DOCTYPE html> <html> <head> <title>Hello world</title> </head> <script src = "/socket.io/socket.io.js"></script> <script> var socket = io(); socket.on('broadcast',function(data) { document.body.innerHTML = ''; document.write(data.description); }); </script> <body>Hello world</body> </html>

Azure Service Bus

Socket.IO

"Hello world" code example

// Send message
const { ServiceBusClient } = require("@azure/service-bus"); 

// Define connection string and related Service Bus entity names here
const connectionString = "";
const topicName = ""; 

async function main(){
  const sbClient = ServiceBusClient.createFromConnectionString(connectionString); 
  const topicClient = sbClient.createTopicClient(topicName);
  const sender = topicClient.createSender();

    try {
        for (let i = 0; i < 10; i++) {
          const message= {
            body: `Hello world! ${i}`,
            label: `test`,
            userProperties: {
                myCustomPropertyName: `my custom property value ${i}`
            }
          };
          console.log(`Sending message: ${message.body}`);
          await sender.send(message);
        }

        await topicClient.close();
      } finally {
        await sbClient.close();
      }
}

main().catch((err) => {
  console.log("Error occurred: ", err);
});

// Subscribe to messages
const { ServiceBusClient, ReceiveMode } = require("@azure/service-bus"); 

// Define connection string and related Service Bus entity names here
const connectionString = "";
const topicName = ""; 
const subscriptionName = ""; 

async function main(){
  const sbClient = ServiceBusClient.createFromConnectionString(connectionString); 
  const subscriptionClient = sbClient.createSubscriptionClient(topicName, subscriptionName);
  const receiver = subscriptionClient.createReceiver(ReceiveMode.receiveAndDelete);

  try {
    const messages = await receiver.receiveMessages(10);
    console.log("Received messages:");
    console.log(messages.map(message => message.body));

    await subscriptionClient.close();
  } finally {
    await sbClient.close();
  }
}

main().catch((err) => {
  console.log("Error occurred: ", err);
});

var app = require('express')();
var http = require('http').Server(app);
var io = require('socket.io')(http);

app.get('/', function(req, res) {
   res.sendfile('index.html');
});

//Broadcasting events
var clients = 0;
io.on('connection', function(socket) {
   clients++;
   io.sockets.emit('broadcast',{ description: clients + ' clients connected!'});
   socket.on('disconnect', function () {
      clients--;
      io.sockets.emit('broadcast',{ description: clients + ' clients connected!'});
   });
});

http.listen(3000, function() {
   console.log('listening on localhost:3000');
});

//Handling broadcast events on the client side
<!DOCTYPE html>
<html>
   <head>
      <title>Hello world</title>
   </head>
   <script src = "/socket.io/socket.io.js"></script>
   <script>
      var socket = io();
      socket.on('broadcast',function(data) {
         document.body.innerHTML = '';
         document.write(data.description);
      });
   </script>
   <body>Hello world</body>
</html>

	Azure Service Bus	Socket.IO
Realtime features
Pub/Sub messaging Pub/Sub is a design pattern that lets any number of publishers (producers) push messages to channels (also known as topics). Multiple subscribers (consumers) can subscribe to a channel to consume published messages. Explore Ably's pub/sub messaging implementation		Limited You can use the rooms feature to broadcast events to a subset of clients, but this applies exclusively to the server-side (i.e. clients don’t have access to the list of rooms it has joined). You can also use a Redis adapter to broadcast events to clients through the Redis pub/sub mechanism.
Message queues A message queue is a form of asynchronous service-to-service communication. Messages are stored on a queue until they are processed. Note that each message is only consumed by one subscriber (consumer). Explore Ably's message queues implementation
Presence Presence enables you to track the online and offline status of devices and end-users in real time and to store their state. Essential for chat apps and multiplayer games. Explore Ably's presence implementation
Message history Message history provides a means to retrieve previously published messages. For this to be possible, message data must be stored (persisted) somewhere. Explore Ably's message history implementation
Connection state recovery (stream resume) In the case of unreliable network conditions, clients may suddenly disconnect.Connection state recovery ensures that when they reconnect, the data stream resumes exactly where it left off. Explore Ably' s connection state recovery implementation
Guaranteed message ordering Ordering ensures that messages are delivered to consumers in the same order that producers publish them. Explore Ably' s guaranteed message ordering implementation	Limited By default, Azure Service Bus cannot guarantee that messages are delivered in the order you want them to be processed by a subscriber at all times. You can theoretically force message ordering, but it comes at the expense of other features.
Exactly-once semantics Exactly-once is a system-wide data integrity guarantee that ensures each message is delivered to consumers exactly-once. Explore Ably' s idempotent publishing implementation
Message delta compression Message delta compression enables you to only send the changes from the previous message to subscribers each time there’s an update, instead of the entire message. Useful for use cases where there is a significant degree of similarity between successive messages. Explore Ably' s message delta compression implementation
Native push notifications Native push notifications can be used to deliver messages even when clients are offline. Useful for geolocation updates or news alerts. Explore Ably's push notifications implementation
Webhooks Webhooks provide a mechanism to get messages and other types of events (such as clients entering or leaving channels) pushed to your servers over HTTP. Explore Ably's webhooks implementation
Serverless functions A serverless function is essentially an isolated, single-purpose piece of code that is only executed when it’ triggered by an event. For example, you can use serverless functions to send a welcome message to clients when they become present on chat channels. Note that serverless functions are usually fully managed by cloud vendors. Explore Ably's serverless functions implementation	Limited Can only trigger Azure Functions. Azure Service Bus doesn’t have in-built support for other serverless platforms, such as AWS Lambda or Google Cloud Functions.
Built-in integrations Which popular services & systems are Azure Service Bus and Socket.IO integrated with? Explore Ably's library of integrations	Webhooks Custom IFTTT Zapier Serverless functions AWS Lambda Cloudflare Workers Google Cloud Functions Microsoft Azure Functions Streaming Apache Kafka Apache Pulsar Amazon Kinesis Amazon SQS RabbitMQ AMQP	Webhooks Custom IFTTT Zapier Serverless functions AWS Lambda Cloudflare Workers Google Cloud Functions Microsoft Azure Functions Streaming Apache Kafka Apache Pulsar Amazon Kinesis Amazon SQS RabbitMQ AMQP
Known limits and constraints Find out practical limits, such as the maximum message size, or the maximum number of concurrent connections. Explore the practical limits of the Ably pub/sub messaging platform	Throughput Unknown Maximum message size 256 KB for Standard tier, 1 MB for Premium tier. Maximum number of topics 10.000 for the Basic or Standard tier. The total number of topics and queues in a namespace must be less than or equal to 10.000. For the Premium tier, 1.000 per messaging unit (MU). Maximum limit is 4.000. Maximum number of concurrent connections NetMessaging: 1.000 per namespace AMQP: 5.000 per namespace	Throughput Unknown Maximum message size Unknown, but the default is 1 MB Maximum number of topics N/A Maximum number of concurrent connections Unknown

Supported development platforms, languages, open protocols and cloud models
Development platforms & operating systems Which popular development platforms and operating systems do Azure Service Bus and Socket.IO support via official SDKs? Explore the development platforms supported by Ably	Android Java / JVM iOS macOS iPadOS tvOS watchOS Mono .NET	Android Java / JVM iOS macOS iPadOS tvOS watchOS Mono .NET
Languages Which popular programming languages do Azure Service Bus and Socket.IO support via offical SDKs? Explore the programming languages supported by Ably	JavaScript Node.js TypeScript Java Objective-C Swift Go PHP Python Ruby Flutter Clojure Scala	JavaScript Node.js TypeScript Java Objective-C Swift Go PHP Python Ruby Flutter Clojure Scala
Open protocols Which popular open protocols do Azure Service Bus and Socket.IO support? Explore the open protocols supported by Ably	WebSocket HTTP AMQP MQTT STOMP SSE Webhooks	WebSocket HTTP AMQP MQTT STOMP SSE Webhooks
Cloud models Which popular cloud models do Azure Service Bus and Socket.IO support?	Self-hosted Cloud-managed Serverless Globally-distributed	Self-hosted Cloud-managed Serverless Globally-distributed

Global and reliable edge service
Edge messaging network with latency-based routing Latency-based routing ensures that clients are always routed to the nearest datacenter and point of presence. Explore Ably's routing mechanism that mitigates network and DNS issues		N/A
Multi-region data replication (message durability) Multi-region data replication (storage) protects against single points of failure and ensures message data durability. Learn how Ably ensures message durability		N/A
Uptime SLAs Here’s what the most common SLAs amount to in terms of downtime over a calendar year: 99.999% SLA = 5m 15s downtime per year 99.99% SLA = 52m 35s downtime per year 99.95% SLA = 4h 22m 58s downtime per year 99.9% SLA = 8h 45m 56s downtime per year 99% SLA = 3d 15h 39m 29s downtime per year Source: https://uptime.is/	99.9%	N/A
Quality of Service What QoS guarantees do Azure Service Bus and Socket.IO provide natively? Explore Ably's availability and uptime guarantees for our pub/sub messaging platform	Multi-region data replication (storage) Exactly-once semantics Guaranteed message ordering Connection state recovery (stream resume)	Multi-region data replication (storage) Exactly-once semantics Guaranteed message ordering Connection state recovery (stream resume)

Security
API key authentication The simplest way to authenticate. Involves using private API keys that you can usually create and edit via a dashboard. Recommended to be used server-side, as private API keys shouldn’t be shared with untrusted parties. Explore Ably's implementation of API key authentication		N/A
Token-based authentication Which popular token-based authentication mechanisms do Azure Service Bus and Socket.IO support? Note that token-based authentication is usually the recommended strategy on the client-side as it provides more fine-grained access control and limits the risk of credentials being compromised. Explore Ably's implementation of token-based authentication	Ephemeral tokens JWTs	Ephemeral tokens JWTs
Configurable rules and permissions Which types of configurable rules and permissions do Azure Service Bus and Socket.IO support? Explore Ably's configurable rules and permissions	API keys rules and permissions Operation rules and permissions Admin rights	API keys rules and permissions Operation rules and permissions Admin rights
Message encryption Which types of message encryption do Azure Service Bus and Socket.IO support? Explore Ably's message encryption mechanisms	Encrypted at rest Encrypted in transit Message payload encryption	Encrypted at rest Encrypted in transit Message payload encryption
Formal certifications Which formal certifications are Azure Service Bus and Socket.IO compliant with? Explore Ably's security and compliance for our pub/sub messaging platform	SOC 2 TYPE I SOC 2 Type II HIPAA EU GDPR	SOC 2 TYPE I SOC 2 Type II HIPAA EU GDPR

Pricing & Support
Free package What do the free packages offered by Azure Service Bus and Socket.IO consist of? Explore Ably's free package for our pub/sub messaging platform	No free package	Socket.IO is a free & open-source solution.
Pricing model How are the Azure Service Bus and Socket.IO pricing models calculated? Explore Ably's pricing model for our pub/sub messaging platform	Azure Service Bus comes in Basic, Standard, and Premium tiers. Basic tier pricing is calculated based on the number of messaging operations (any API call to Azure Service Bus) and costs $0.05 per million operations. Standard tier pricing is calculated based on: - number of messaging operations (first 13 million ops/month free, a base charge of $0.0135/hour and variable price depending on the number of ops - between $0.20 and $0.80 per million ops). - number of brokered connections (AMQP connections or HTTP calls to Service Bus) - depending on the number of connections, the price can be between $0.03 and $0.025 per connection/month. - number of hybrid connections & WCF relays. For hybrid connections, the monthly price is $9.782 per listener + a data transfer overcharge of $1/GB. As for relays, pricing is based on usage ($0.10 for every 100 relay hours) and messages ($0.01 for every 10.000 messages) Premium pricing is calculated based on hourly usage at $0.928 per hour. Please note that we have used the US as a reference point, but prices may vary by region and there are further differences based on the type of support package.	N/A
Enterprise package What benefits do the Azure Service Bus and Socket.IO enterprise packages offer? Explore Ably's enterprise package for our pub/sub messaging platform	The Premium tier is the equivalent of an enterprise package. Key benefits 1 MB message size Resource isolation Geo-disaster recovery Availability zones support	N/A
Community Reviewed by 3+ independent developers Explore Ably's community support channel for our pub/sub messaging platform	3 / 5 Presence on multiple channels / 5 Size and activity / 5 “The Azure community is quite large and present on multiple channels, such as Stack Overflow, Microsoft Developer Network (MSDN) forums, or Microsoft Q&A. However, when it comes specifically to Service Bus, the active community is significantly smaller - there aren’t as many topics or conversations related to Service Bus as one would expect, and sometimes questions go unanswered.”	5 / 5 Presence on multiple channels / 5 Size and activity / 5 "Socket.IO is the most popular open-source WebSocket solution. It has a large and very active community. Client SDKs in several different languages? All of them community-made. Troubleshooting and support questions? The community will sort you out, almost always. As you’d expect, Stack Overflow and GitHub are very busy, with tens of thousands of questions, views, and responses about all things Socket.IO."
Support What types of support options and response times do Azure Service Bus and Socket.IO offer? Explore Ably's support options for our pub/sub messaging platform	General support options Email, support ticket, phone, technical documentation, community support (e.g. forums or StackOverflow). Enterprise support The Professional Direct (ProDirect) plan includes 24/7 support, a Support API (to create & manage support tickets programmatically), and operational & architectural guidance from delivery managers. Response time Within 8 business hours for Developer customers Between 1 and 8 hours initial response time (depending on severity) for Standard and ProDirect customers.	General support options Technical documentation, Slack, Stack Overflow, GitHub. Enterprise support N/A Response time N/A

Pricing & Support

Free package

What do the free packages offered by Azure Service Bus and Socket.IO consist of?

Explore Ably's free package for our pub/sub messaging platform

No free package

Socket.IO is a free & open-source solution.

Pricing model

How are the Azure Service Bus and Socket.IO pricing models calculated?

Explore Ably's pricing model for our pub/sub messaging platform

Azure Service Bus comes in Basic, Standard, and Premium tiers.

Basic tier pricing is calculated based on the number of messaging operations (any API call to Azure Service Bus) and costs $0.05 per million operations.

Standard tier pricing is calculated based on:

- number of messaging operations (first 13 million ops/month free, a base charge of $0.0135/hour and variable price depending on the number of ops - between $0.20 and $0.80 per million ops).

- number of brokered connections (AMQP connections or HTTP calls to Service Bus) - depending on the number of connections, the price can be between $0.03 and $0.025 per connection/month.

- number of hybrid connections & WCF relays. For hybrid connections, the monthly price is $9.782 per listener + a data transfer overcharge of $1/GB. As for relays, pricing is based on usage ($0.10 for every 100 relay hours) and messages ($0.01 for every 10.000 messages)

Premium pricing is calculated based on hourly usage at $0.928 per hour.

Please note that we have used the US as a reference point, but prices may vary by region and there are further differences based on the type of support package.

N/A

Enterprise package

What benefits do the Azure Service Bus and Socket.IO enterprise packages offer?

Explore Ably's enterprise package for our pub/sub messaging platform

The Premium tier is the equivalent of an enterprise package.

Key benefits

1 MB message size
Resource isolation
Geo-disaster recovery
Availability zones support

N/A

Community

Reviewed by 3+ independent developers

Explore Ably's community support channel for our pub/sub messaging platform

3 / 5

Presence on multiple channels / 5

Size and activity / 5

“The Azure community is quite large and present on multiple channels, such as Stack Overflow, Microsoft Developer Network (MSDN) forums, or Microsoft Q&A. However, when it comes specifically to Service Bus, the active community is significantly smaller - there aren’t as many topics or conversations related to Service Bus as one would expect, and sometimes questions go unanswered.”

5 / 5

Presence on multiple channels / 5

Size and activity / 5

"Socket.IO is the most popular open-source WebSocket solution. It has a large and very active community. Client SDKs in several different languages? All of them community-made. Troubleshooting and support questions? The community will sort you out, almost always. As you’d expect, Stack Overflow and GitHub are very busy, with tens of thousands of questions, views, and responses about all things Socket.IO."

Support

What types of support options and response times do Azure Service Bus and Socket.IO offer?

Explore Ably's support options for our pub/sub messaging platform

General support options

Email, support ticket, phone, technical documentation, community support (e.g. forums or StackOverflow).

Enterprise support

The Professional Direct (ProDirect) plan includes 24/7 support, a Support API (to create & manage support tickets programmatically), and operational & architectural guidance from delivery managers.

Response time

Within 8 business hours for Developer customers

Between 1 and 8 hours initial response time (depending on severity) for Standard and ProDirect customers.

General support options

Technical documentation, Slack, Stack Overflow, GitHub.

Enterprise support

N/A

Response time

N/A

Disclaimer: The information presented for Azure Service Bus was last updated on 30 September 2020 and on 7 June 2024 for Socket.IO. It is possible that some details may now be out of date. If you think that’s the case, please let us know so we can update them. In any case, you should not rely solely on the information presented here and must check with each provider before deciding to integrate or buy any of these two solutions.

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