Billing

Your monthly bills are calculated based on the base package fee, plus the number of messages, and channel and connection minutes that you used for that month.

Consumption is calculated on the last day of the month and invoices are issued in arrears on the 1st of the following month. Note that for consumption, minutes are the smallest units that we bill against, and they are rounded up. So if a connection was open for 10.01 minutes then this will be billed as 11 minutes of usage.

For package upgrades, the base package price will be charged pro-rata from the point in the month that you upgraded. This is true for both base package prices if you are upgrading from a paid package.

Package downgrades take effect on the 1st of the following month.

The following details will appear on your credit card or bank statement when payments are processed by Ably:

• Name: Ably Real-Time Ltd London
• Processor: Stripe
• Currency: $USD

To update your billing details:

1. Ensure you are the account owner or have the billing role.
2. Log in to your account and select Billing from the Account menu.

You can update your payment details and view your invoices in this screen.

It’s also possible to have your invoices sent to an accounts department by filling in the Optional billing email address.