Acceptable Use Policy

Version 2 · Effective 5 November 2026

This Acceptable Use Policy describes actions that Ably prohibits when you use Ably services, solutions or offerings ("Services"). 

The following list gives examples of illegal, abusive, interfering or otherwise unacceptable or inappropriate behaviour while using the Services. This list is provided by way of example and is not exhaustive.

• Adversely impacting the availability, reliability, or stability of the Services.

• Launching or facilitating, whether intentionally or unintentionally, a denial of service or other attack on any of the Services.

• Attempting to bypass or break any security mechanism on any of the Services or using the Services in any other manner that poses a security or service risk to Ably, to any user of our Services, or to any of our or their respective customers.

• Testing or reverse-engineering the Services in order to find vulnerabilities or evade filtering or defensive capabilities.

• Breaching or attempting to breach any security features or capabilities of the Services.

• Accessing or attempting to access the Services to gain unauthorised access to data or by any means (automated or otherwise) other than through the currently available published or enabled interfaces provided by Ably.

• Using the Services in any manner that may subject Ably or any third party to liability, damages or danger.

• Engaging or promoting any type of fraudulent, infringing or illegal activity.

• Access or use of the Services by any person on a sanctioned or screening government list, or accessing or authorising anyone to access the Services from an embargoed or sanctioned country, or in breach of 28 C.F.R. Part 202 or any other law restricting access by countries of concern or covered persons to bulk sensitive personal data or government-related data.

• Engaging in activities or transmitting through the Services any information that may be illegal, libellous or defamatory or otherwise malicious or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age.

• Transmitting any material that contains viruses, trojan horses, worms or any other malicious, harmful, or deleterious programs. 

• Spinning up multiple accounts or applications for no legitimate purpose, including to simulate or act as a single application or otherwise access the Services in a manner intended to obfuscate source, avoid incurring fees, or for other malicious purposes.

• Infringing intellectual property and/or personal data rights.

• Using the Services to try to gain unauthorised access to any other service, data, account, system, or network by any means.

• Using the Services on behalf of any person, organisation or regime engaged in terrorism, serious human rights abuses, or other conduct that would reasonably be expected to cause serious harm to Ably's reputation.

Any violation of this Acceptable Use Policy may result in the suspension or termination of access to and use of the Services or other Ably offerings.