# 50000: Internal server error

Identifier: `internal_error`



The request could not be completed because of an unexpected error inside the Ably platform.

## What you should do

This is an unexpected error inside Ably rather than a problem with your request, so retrying after a short delay is reasonable. If it persists, [contact Ably support](https://ably.com/support) with your app ID, roughly when it occurred, and any relevant logs.

## Why it happens

The request could not be completed because of an unexpected error inside the Ably platform.

## What you'll see

The error is reported with code 50000 and HTTP status 500. The message is typically `internal error`.